Fixila Ops · IT & Technology pack · Available now
Fixila Ops for IT & Technology
IT and technology service businesses — the exact world Fixila lives in itself.
This is our own world, dogfooded. Ops for the businesses that do what we do centers on the client and their devices, systems and assets, plus the ticket, project or engagement in front of you. It runs on the same Fixila Core RMM, the roughly thirty vendor connectors and the software procurement that we use to run Fixila every day — so an IT shop gets a back office, a service desk, recurring agreement billing and a client portal that already speak managed services.
> This pack also benefits from the provider console for cross-tenant visibility — see 'Multi-tenant & the provider console' elsewhere in this catalog.
The core every business in this pack gets
- Clients, sites and device/system/asset records via Fixila Core
- Ticketing and service desk with SLA tracking
- Recurring managed-services agreement billing (per-seat, per-device, flat) plus usage
- Project and backlog management
- Software procurement and provisioning through the vendor stack
- Time tracking, estimates, invoices, card-on-file and autopay
- Documentation and runbooks tied to each client
- Branded client portal — submit tickets, see assets, approve quotes, pay
- QBR and reporting from live data
Who it's for
Pick your kind of business to see how we serve it.
MSPs & IT services
For: Managed service providers running recurring IT contracts
We give an MSP the exact back office we run Fixila on: a service desk with SLAs, asset inventory pulled live from Fixila Core, recurring agreement billing that reconciles per-seat and per-device counts automatically, and software procurement wired straight into the quote and invoice. One platform instead of a PSA, an RMM, a quoting tool and a billing spreadsheet duct-taped together. We don't just sell this — we run on it ourselves.
The challenges you know
Agreement billing, per-seat counts and add-ons get reconciled by hand every single month.
Tickets, assets and billing live in three disconnected tools that never agree.
Client QBR reporting is a monthly scramble through screenshots and spreadsheets.
What you get with Fixila Ops
- Recurring agreement billing (per-seat, per-device or flat) with automatic usage true-ups
- Service desk with SLA timers, asset records via Fixila Core, and billing in one place
- Software procurement and provisioning wired into the quote, the order and the invoice
- Project and backlog management alongside reactive tickets
- Documentation and runbooks attached to each client and asset
- Client portal with ticket submission, asset health and automated QBR reporting
The rest of Fixila behind you
- Fixila Core — the RMM behind the asset inventory and device health — the same one we run
- Fixila Guardian — managed security and SOC you can resell to your own clients under one roof
- Fixila Shield — pen tests and compliance testing to add assessment revenue to your stack
- Fixila Labs — AI that drafts tickets, documentation and QBR narratives from your own data
Why Fixila is the right choice
- We run on it too. Fixila is itself a managed-IT company — this is the platform we use to run our own MSP, not a theory.
- One system, reconciled. Tickets, assets, agreements and billing share one record, so seat counts and invoices finally match.
- Procurement built in. Software ordering and provisioning flow from quote to invoice without re-keying anything.
- AI that does real work. Ticket notes, runbooks and QBR decks draft themselves from your live data.
- Grows with the shop. Add security, pen testing and more connectors as you move up market, without replatforming.
Break-fix & computer repair
For: Walk-in repair shops and on-demand computer service
We turn a counter full of sticky notes into a clean flow: intake with device custody, a check-in kiosk, parts-and-labor quotes that convert straight to a paid invoice, and status updates the customer follows in the portal. Then we help you add care plans so a one-and-done repair becomes recurring coverage. The same Fixila Core RMM we use can monitor the machines you support so problems surface before the customer calls.
The challenges you know
Intake, device custody and status updates are all manual and things get lost.
Parts-and-labor quotes don't convert cleanly into an invoice that gets paid.
There's no recurring revenue — every ticket is one and done.
What you get with Fixila Ops
- Device intake with custody tracking and a self-serve check-in kiosk
- Parts-and-labor quotes that convert to invoice with tap-to-pay and card-on-file
- Status updates and approvals pushed through the customer portal
- Parts tracking with cost-to-sell markup, order status and returns
- Optional care and monitoring plans to turn repairs into recurring coverage
- Device and service-history records so a returning machine isn't a blank slate
The rest of Fixila behind you
- Fixila Core — the RMM to monitor the machines you support and spot issues before the call
- Fixila Go — loaner and rental laptops to keep customers working while their device is in the shop
- Fixila Clean — tune-ups and certified secure data wiping as add-on services you can resell
- Fixila Studio — a website and local SEO so the repair phone keeps ringing
Why Fixila is the right choice
- From chaos to a flow. Intake, custody, quote, approval and payment live on one ticket instead of a paper pile.
- Repairs become recurring. Care and monitoring plans turn one-time fixes into monthly revenue.
- We run on it too. Fixila does device service itself, so the intake, kiosk and custody flow come from real counter experience.
- One local team. Software, monitoring, loaners and data wiping from a single Colorado company.
- Grows with the bench. Add RMM, rentals and resale services as the shop expands, without new systems.
AV & low-voltage integrators
For: Audio-visual, structured cabling and low-voltage installers
We tie the bill of materials to the job and make the truck roll only when everything is staged, then keep the as-built device map and credentials for the next service call. Milestone billing walks from deposit through rough-in, trim and closeout, and field change-orders get e-signed before the extra work happens. This pack overlaps our Security & Low-Voltage pack — we cross-reference rather than duplicate — and a Fixila tech secures your own office and project files behind it.
The challenges you know
Project BOMs and material staging aren't tied to the job before the truck rolls.
As-built device maps and credentials vanish after closeout, so service calls start blind.
Progress billing across deposit, rough-in, trim and closeout is a messy afterthought.
What you get with Fixila Ops
- Project BOM tied to the job with a stage-and-pick check before dispatch
- As-built device map with locations, IPs and cable labels retained for service
- Milestone billing with a deposit-before-procurement gate
- Field change-orders priced and e-signed before the work begins
- Site survey with floor-plan device pins and per-device photos and specs
- Project and backlog management with documentation attached to each site
The rest of Fixila behind you
- Fixila Core — the RMM that monitors and secures the networked gear and head-end you install
- Fixila SB — managed IT and network for your own office, warehouse and staging
- Fixila Guardian — security so the connected systems you deploy don't become a client's breach
- Fixila Studio — a portfolio website and marketing that wins the next integration bid
Why Fixila is the right choice
- The truck rolls staged. BOM-to-job staging checks stop the half-finished install and the second trip.
- As-builts that last. Device maps, IPs and labels are retained, so service years later isn't a scavenger hunt.
- Built for low-voltage. Shares the Security & Low-Voltage pack's install workflow instead of forcing a generic ticket model.
- We run on it too. Fixila does its own installs, so the staging, survey and as-built flow come from real field work.
- Grows with the business. Add monitoring, managed IT and marketing without leaving the platform.
Web & software dev shops
For: Web, app and software development studios
We keep scope, milestones and money in one place: project and backlog management with change-request logging so out-of-scope work gets billed, milestone invoicing with portal approvals, and recurring retainer and maintenance billing on autopay. The proposal-to-SOW-to-engagement flow spins up the recurring billing automatically. Behind the creative work, a Fixila tech secures your code machines, repos access and client data.
The challenges you know
Project scope creeps and out-of-scope work quietly goes unbilled.
Retainers and ongoing maintenance need subscription billing, not one-off invoices.
Milestones, approvals and sign-offs are scattered across email threads.
What you get with Fixila Ops
- Project and backlog management with change-request logging for out-of-scope work
- Recurring retainer and maintenance billing with autopay and dunning
- Milestone invoicing with approvals captured in the client portal
- Proposal to e-signed SOW to auto-spun recurring engagement flow
- Time tracking by project rolled straight to the invoice
- Documentation and client records tied to each engagement
The rest of Fixila behind you
- Fixila Core — the RMM securing and patching developer workstations and build machines
- Fixila SB — managed IT and network so the studio isn't its own help desk
- Fixila Guardian — endpoint and email security protecting source code and client credentials
- Fixila Labs — a peer AI and automation team when a client project needs capability you don't staff
Why Fixila is the right choice
- Scope that gets billed. Change-request logging turns scope creep into an approved, invoiced line instead of lost hours.
- Retainers that run themselves. Recurring maintenance billing with autopay replaces chasing monthly invoices.
- Proposal to paid, automated. SOW e-sign spins up the recurring engagement and its billing in one move.
- We run on it too. Fixila builds software itself, so the project, SOW and retainer flow fit how studios actually work.
- Grows with the studio. Add managed IT, security and an AI partner as projects get bigger.
IT & cloud consultancies
For: IT, cloud and DevOps advisory firms
We handle the mixed billing a consultancy lives with — fixed-fee projects, advisory retainers and time-and-materials — in one engagement record, with draw-down tracking on retainers and %-complete billing on project phases. Document-request checklists keep clients moving instead of stalling the engagement. A Fixila tech secures your own consultants' laptops and client access, and Fixila Core is available when an engagement turns into ongoing managed work.
The challenges you know
Mixed billing — projects, advisory retainers and T&M — all in one firm is a tangle.
Deliverables and review cadences are tracked ad hoc across docs and calendars.
Document collection from clients stalls engagements for weeks.
What you get with Fixila Ops
- Flexible billing — fixed-fee, retainer and time-and-materials — per engagement
- Recurring advisory retainers with draw-down and top-up tracking
- Project phases with %-complete billing and phase-completion triggers
- Client document-request (PBC) checklists in the portal with automated reminders
- Time tracking by engagement rolled to the invoice
- Documentation, deliverables and review cadences tied to each client
The rest of Fixila behind you
- Fixila Core — the RMM to fold in when advisory work turns into ongoing managed services
- Fixila SB — managed IT and network for the consultancy's own office and team
- Fixila Guardian — security protecting consultant devices and privileged client access
- Fixila Labs — AI that drafts assessments, roadmaps and deliverables from your engagement data
Why Fixila is the right choice
- Every billing model, one record. Fixed-fee, retainer and T&M live together instead of across three tools.
- Engagements that don't stall. PBC checklists and reminders keep clients delivering what you need to proceed.
- Advisory to managed, built in. Fixila Core is ready the day an engagement becomes ongoing work.
- We run on it too. Fixila does consulting and project delivery itself, so the phase and retainer billing is battle-tested.
- Grows with the firm. Scale from advisory into managed services and security without changing platforms.
MSSP & cybersecurity
For: Managed security providers and cybersecurity consultants
We combine recurring security-service billing with per-assessment project work, deliver evidence and reporting on a cadence, and give you cross-tenant visibility through the provider console — the same way we run security for our own clients. This pairs directly with Fixila Guardian and Shield, so you can resell managed security and pen testing instead of building it. A Fixila tech keeps your own high-value target of a business locked down.
The challenges you know
Recurring security-service billing plus per-assessment project work is hard to run together.
Clients expect evidence and reporting on a strict cadence and it's all manual.
Multi-tenant visibility across every client is essential and the current tools don't give it.
What you get with Fixila Ops
- Recurring security-agreement billing with add-ons and usage
- Assessment and pen-test projects with deliverables and scheduled review cadences
- Provider console for cross-tenant visibility across every client
- SLA tracking and documentation tied to each client's security posture
- Client portal with scheduled, repeatable reporting
- Time and project tracking rolled to recurring and project invoices
The rest of Fixila behind you
- Fixila Guardian — managed security and SOC — EDR, email, DNS, firewall, IR and BCDR — to resell under one roof
- Fixila Shield — ethical hacking, vulnerability and compliance testing you can offer as assessment work
- Fixila Core — the RMM feeding asset and posture data into your security reporting
- Fixila SB — managed IT for your own firm, hardened like the target it is
Why Fixila is the right choice
- See every tenant. The provider console gives cross-client visibility purpose-built for managed security.
- Recurring and project, together. Monitoring subscriptions and one-off assessments bill from the same platform.
- Resell, don't rebuild. Guardian and Shield let you offer SOC and pen testing without standing up your own.
- We run on it too. Fixila delivers managed security itself, so the reporting cadence and console come from real SOC work.
- Grows with the practice. Add tenants, services and compliance offerings without new systems.
Telecom & VoIP installers
For: Phone-system, VoIP and telecom installers
We run the install project and the recurring seat-and-line billing in one business: project workflow for the deployment, per-seat or per-line recurring billing with autopay and dunning, and site surveys and as-builts retained per site for the next move or add. MRR tracking is built in instead of maintained by hand, and this pairs with Fixila Voice for the phone platform itself. A Fixila tech secures your office and the networks you deploy on.
The challenges you know
Install projects plus recurring per-seat and per-line billing in one business is a mismatch for most tools.
Site surveys and as-builts aren't retained, so moves, adds and changes start from scratch.
Monthly recurring revenue tracking is a manual spreadsheet exercise.
What you get with Fixila Ops
- Project install workflow with milestone billing alongside recurring per-seat and per-line billing
- Site survey and as-built records retained per site for moves, adds and changes
- MRR tracking with autopay and failed-charge dunning
- Asset and system records for the PBX, handsets and network gear
- Documentation and runbooks tied to each client site
- Client portal for tickets, approvals, invoices and autopay
The rest of Fixila behind you
- Fixila Voice — the business phone and PBX platform itself to deploy and resell (coming soon)
- Fixila Core — the RMM monitoring the network and gear the phone system rides on
- Fixila SB — managed IT and network for your own operation and your clients' sites
- Fixila Guardian — security so the voice network and client data stay protected
Why Fixila is the right choice
- Project and recurring, one platform. The install and the monthly seat billing share a record, with MRR tracked automatically.
- As-builts retained. Site surveys and documentation stay put, so the next move or add isn't a cold start.
- Pairs with Fixila Voice. Deploy and resell the phone platform itself from the same company.
- We run on it too. Fixila installs phones and networks itself, so the survey and recurring flow come from real jobs.
- Grows with the business. Add the voice platform, monitoring and security without replatforming.
Smart-home integrators
For: Home automation and smart-home integrators
We manage material-heavy projects from BOM staging through an as-built device map retained for service, put recurring support and monitoring plans on autopay, and capture field change-orders e-signed before the extra work. This pack cross-references our Security & Low-Voltage pack and leans on Fixila Core for ongoing monitoring of what you install — so a smart-home job becomes a recurring relationship, not a one-time truck roll.
The challenges you know
Material-heavy projects need staging and as-built documentation that usually gets skipped.
Recurring support and monitoring plans need reliable autopay, not ad hoc invoices.
Change orders mid-install go uncaptured and the margin walks out the door.
What you get with Fixila Ops
- Project BOM with a staging check and an as-built device map retained for service
- Recurring support and monitoring plans on autopay with dunning
- Field change-orders priced and e-signed before the work begins
- Site survey with floor-plan device pins, photos and specs
- Asset records for hubs, controllers and connected devices per home
- Client portal for approvals, tickets, invoices and autopay
The rest of Fixila behind you
- Fixila Core — the RMM that monitors the hubs, controllers and networked devices you install
- Fixila SB — managed IT and network for your own shop and staging
- Fixila Guardian — security so the connected homes you build don't become an attack surface
- Fixila Studio — a portfolio website and marketing that wins high-end automation jobs
Why Fixila is the right choice
- One-time job to recurring relationship. Monitoring and support plans on autopay turn installs into monthly revenue.
- As-builts that serve the next call. Device maps and specs are retained, so service and upgrades aren't guesswork.
- Built for low-voltage. Shares the Security & Low-Voltage pack's install and change-order workflow, not a generic ticket.
- We run on it too. Fixila does smart-home integration itself, so the staging and as-built flow come from real projects.
- Grows with the business. Add monitoring, security and marketing from the same local team.
See Fixila Ops with your business in mind.
A 30-minute demo with your kind of work, then we set you up: self-serve, or done for you by a Fixila onboarding specialist.