Fixila Ops · Health & Clinical pack · Coming soon
Fixila Ops for Health & Clinical
For small clinical practices that run their own front office — dental, chiropractic, physical therapy, counseling, veterinary, optometry and podiatry — and are tired of stitching together a scheduler, a biller and a pile of paper forms.
The Health & Clinical pack runs the front office of a practice around one record: the patient and their visits. Scheduling, HIPAA-aware intake and consent, insurance eligibility, superbills and denials, statements and payment plans, and the recall engine all live in one workspace, so the front desk stops juggling a half-dozen logins and nothing falls between them. It is built to sit alongside your clinical system, not replace it — we handle the money, the paperwork and the reminders so your providers can stay on care.
> A HIPAA compliance layer gates this entire pack — BAA posture, encryption attestation, role-scoped PHI visibility and a PHI access/audit log — and every record stays inside it. AI is draft-assist only and always human-reviewed; nothing clinical is ever auto-sent.
The core every business in this pack gets
- Patients, households and full visit history in one record
- Online booking, confirmations and a cancellation waitlist that auto-fills open slots
- HIPAA-aware intake and consent e-forms, signed before the visit
- Insurance eligibility and benefits capture with 270/271 checks
- Superbill and claim generation with denial, EOB and appeal-deadline tracking
- Patient statements, card-on-file and installment payment plans
- A recall and recare engine that reminds patients when they are due
- Secure patient portal to book, complete forms, see balances and pay
- Role-scoped PHI access with a full audit log of who saw what
Who it's for
Pick your kind of business to see how we serve it.
Dental
For: General and specialty dental practices
We run the business side of the chair for you — booking and confirmations, HIPAA-aware intake and consent, insurance eligibility before the visit, superbills and the denial fight afterward, statements and the recall engine that brings hygiene patients back every six months. It sits next to your practice-management and imaging software and handles the money and the paperwork around it. The same local team also runs the computers, the network and the security that a dental office lives on. One company, one number, for the whole front office and the IT behind it.
The challenges you know
Six-month recall falls apart — the hygiene schedule has holes nobody chased down.
Eligibility gets checked at the chair, so a surprise denial lands weeks later.
Claims get denied and the appeal deadline passes before anyone circles back.
What you get with Fixila Ops
- Recall engine that auto-reminds hygiene and recare patients when they are due
- Eligibility and benefits capture with 270/271 checks run before the visit
- Superbill and claim generation with a denial pipeline and appeal-deadline timers
- HIPAA-aware intake, health history and consent e-forms signed before arrival
- Cancellation waitlist that fills a canceled chair instead of leaving it empty
- Patient statements, card-on-file and treatment payment plans post-EOB
The rest of Fixila behind you
- Fixila SB — fully managed IT, network and phones for the office and operatories
- Fixila Guardian — HIPAA-grade endpoint, email and DNS security that protects PHI and keeps the practice online
- Fixila Shield — compliance and vulnerability testing so your HIPAA posture holds up to an audit
- Fixila Studio — a website that ranks locally and keeps new-patient requests coming in
Why Fixila is the right choice
- One company, one number. Front-office software, computers, network, phones and security from a single local Colorado team — no finger-pointing between your IT guy and your software vendor.
- Built for the dental front office. Recall cycles, eligibility, superbills and treatment payment plans are already in the pack, not bolted on.
- Security that satisfies HIPAA. PHI stays inside a compliance layer with role-scoped access and a full audit log, backed by Guardian and Shield.
- AI that drafts, people that decide. AI drafts the recall message or the denial-appeal letter; your team reviews and sends. Nothing clinical goes out on its own.
- Grows with you. Start with scheduling and billing; add security, a website and device care without switching systems.
Chiropractic
For: Chiropractic clinics and adjustment practices
Chiropractic lives on recurring treatment plans and steady visit volume, so we build the front office around exactly that — booking the series, confirming each visit, capturing eligibility and visit limits, generating superbills and statements, and keeping patients on their care plan with automated recalls. It sits beside your EHR and takes the scheduling, paperwork and money off the front desk. The same team runs the clinic's computers, network and security behind the scenes.
The challenges you know
Patients drop off their treatment plan mid-course and nobody notices until the schedule thins out.
Insurance visit caps get hit and the clinic eats the uncovered visits.
The front desk re-keys the same intake and consent info on paper for every new patient.
What you get with Fixila Ops
- Recurring treatment-plan scheduling that books the whole series and tracks attendance
- Eligibility and benefits capture that flags covered visit limits before they are exceeded
- Superbill generation with denial, EOB and appeal-deadline tracking
- HIPAA-aware intake and consent e-forms signed in the portal before the first visit
- Recall engine that re-engages patients who lapse mid-plan
- Patient statements, card-on-file and payment plans for self-pay care
The rest of Fixila behind you
- Fixila SB — fully managed IT, network and phones across the clinic
- Fixila Guardian — HIPAA-grade security that protects patient records and keeps the clinic running
- Fixila Shield — compliance testing so your HIPAA controls hold up under scrutiny
- Fixila Studio — a local website and marketing that keeps new patients booking
Why Fixila is the right choice
- Built around the care plan. Recurring plans, visit tracking and lapse recalls are native to the pack, not a workaround.
- One local team for everything. Software, IT, network, phones and security under one roof — one number to call.
- HIPAA handled. PHI stays in a gated compliance layer with role-scoped access and an audit log, backed by Guardian and Shield.
- AI drafts, you approve. AI writes the recall nudge or the appeal letter; a person reviews before anything is sent.
- Grows with you. Add security, a website and device care as the clinic grows, without leaving the system.
Physical therapy
For: Outpatient physical, occupational and sports therapy practices
PT runs on authorized episodes of care — a set number of visits over a window — so we build the front office to protect them: booking the plan, tracking visits against the authorization, capturing eligibility, generating superbills and statements, and recalling patients who stall before they discharge early. It sits next to your documentation system and takes the scheduling, authorizations and billing load off the front desk. The same local team keeps the computers, network and security running.
The challenges you know
Authorization runs out mid-plan and visits get delivered that insurance will not pay.
Patients self-discharge after a few sessions and the plan of care never completes.
Denials pile up because the right codes and visit counts were not tracked against the auth.
What you get with Fixila Ops
- Plan-of-care scheduling with visits tracked against the authorization and a low-visit alert
- Eligibility and benefits capture with 270/271 checks before the episode starts
- Superbill and claim generation with denial and appeal-deadline tracking
- HIPAA-aware intake and consent e-forms completed before the first session
- Recall engine for patients who lapse before completing the plan
- Patient statements, card-on-file and installment payment plans
The rest of Fixila behind you
- Fixila SB — fully managed IT, network and phones across the clinic and treatment floor
- Fixila Guardian — HIPAA-grade security protecting patient records across every workstation
- Fixila Shield — compliance and vulnerability testing to keep your HIPAA posture audit-ready
- Fixila Studio — a website and local marketing that keeps referrals and self-pay patients coming in
Why Fixila is the right choice
- Protects the authorization. Visits are tracked against the auth so you never deliver care insurance will not cover.
- One company, one number. Front-office software, IT, network, phones and security from one local team.
- HIPAA-grade by design. PHI lives in a gated compliance layer with role-scoped access and audit logging, backed by Guardian and Shield.
- AI that assists, never decides. AI drafts recalls and appeal letters; your staff reviews and sends.
- Grows with you. Start with scheduling and billing; add security, a website and device care anytime.
Counseling & mental health
For: Therapy, counseling and behavioral-health practices
Counseling practices run on standing weekly appointments and need the lightest possible administrative footprint, so we keep the front office quiet and clean — recurring booking, confidential intake and consent, eligibility, superbills and statements, and card-on-file so sessions bill themselves. Privacy is the whole game here, so everything lives inside a HIPAA compliance layer with secure messaging and a telehealth link in the portal. The same local team runs the IT and security that keep those sessions confidential and online.
The challenges you know
No-shows and late cancels on standing slots burn income nobody recovers.
Collecting the copay or self-pay fee every single session is a weekly chore.
Sensitive intake and insurance details get handled over email and plain paper.
What you get with Fixila Ops
- Recurring appointment scheduling for standing weekly sessions with confirmations
- No-show and late-cancel policy engine with card-on-file and tiered auto-charge
- Confidential HIPAA-aware intake and consent e-forms completed in the portal
- Eligibility capture, superbills and denial tracking for insurance-based practices
- Secure patient messaging and a telehealth link inside the portal
- Card-on-file session billing, statements and self-pay payment plans
The rest of Fixila behind you
- Fixila SB — fully managed IT, network and phones for the practice
- Fixila Guardian — HIPAA-grade endpoint, email and DNS security to keep sessions and records confidential
- Fixila Shield — compliance testing so your privacy controls hold up to scrutiny
- Fixila Studio — a discreet, professional website that helps the right clients find you
Why Fixila is the right choice
- Privacy first, by architecture. PHI stays in a gated compliance layer with role-scoped access, secure messaging and a full audit log.
- Standing sessions bill themselves. Recurring slots plus card-on-file mean the copay or fee is handled without a weekly chase.
- One local team. Software, IT, network, phones and security under one roof — one number, no vendor finger-pointing.
- Telehealth built in. A secure session link lives right in the patient portal alongside their forms and balance.
- AI assists quietly. AI can draft a reminder or statement message; a person always reviews before it is sent.
Veterinary clinics
For: Companion-animal veterinary practices and clinics
A vet clinic is a front office with a twist — the patient is the pet but the record, the reminders and the money all belong to the owner — so we model the household and its animals together and run booking, intake and consent, estimates and superbills, statements and the recall engine for vaccines and wellness visits around them. It sits next to your practice-management software and takes the scheduling, paperwork and billing off the front desk. The same local team keeps the clinic's computers, network and security running.
The challenges you know
Vaccine and wellness recalls slip, so pets miss their due visits and the clinic loses the recurring revenue.
Owners get sticker shock because estimates were verbal and never signed.
One household with three pets turns into a tangle of duplicate records and split balances.
What you get with Fixila Ops
- Household-and-pet records: multiple animals, one owner, one billing account
- Recall engine for vaccines, wellness exams and recurring treatments with due-date alerts
- Estimates and treatment approvals signed by the owner before work begins
- Superbills, statements, card-on-file and payment plans for larger procedures
- HIPAA-aware intake and consent e-forms and a cancellation waitlist that fills open slots
- Owner portal to book, approve estimates, see records and pay balances
The rest of Fixila behind you
- Fixila SB — fully managed IT, network and phones across the clinic, exam rooms and treatment area
- Fixila Guardian — endpoint, email and DNS security so ransomware never takes the clinic offline
- Fixila Studio — a website and local marketing that keeps the appointment book full
- Fixila Go — laptop and tablet rentals with Care built in for exam rooms and the front desk, plus free loaners during repairs
Why Fixila is the right choice
- Owner and pet, modeled right. One household holds many animals on one billing account, so records and balances stay clean.
- Recalls that actually run. Vaccine and wellness reminders fire on due dates so pets come back and revenue stays recurring.
- One company, one number. Front-office software, IT, network, phones and security from a single local team.
- Estimates on the record. Owners approve and sign before work starts, so there is no sticker shock at pickup.
- Grows with you. Add security, a website and device rentals for the exam rooms without switching systems.
Optometry
For: Optometry practices and vision-care offices
Optometry blends exams with an optical retail counter, so we run both sides of the front office — booking and recall for annual exams, vision and medical eligibility, superbills and statements on the exam side, plus card-on-file and payment plans for eyewear. The recall engine is the engine of the practice, bringing patients back year after year. It sits next to your EHR and dispensing system while the same local team keeps the computers, network and security running.
The challenges you know
Annual-exam recalls lapse and patients drift to the big-box optical down the street.
Vision-plan versus medical billing gets confused and claims come back denied.
Eyewear balances and payment plans live on sticky notes, not the record.
What you get with Fixila Ops
- Recall engine that brings patients back for their annual exam on schedule
- Vision and medical eligibility capture with 270/271 checks before the visit
- Superbill and claim generation with denial and appeal-deadline tracking
- HIPAA-aware intake and consent e-forms completed before arrival
- Card-on-file, statements and installment payment plans for eyewear and contacts
- Cancellation waitlist that fills open exam chairs automatically
The rest of Fixila behind you
- Fixila SB — fully managed IT, network and phones across the exam lanes and optical floor
- Fixila Guardian — HIPAA-grade security protecting patient records across every device
- Fixila Shield — compliance testing to keep your HIPAA posture audit-ready
- Fixila Studio — a website and local marketing that competes with the big-box optical chains
Why Fixila is the right choice
- Recall is the business. The annual-exam engine keeps patients coming back instead of drifting to big-box optical.
- Exam and optical in one place. Eligibility and superbills on the clinical side, card-on-file and plans on the retail side.
- One local team. Software, IT, network, phones and security under one roof, one number to call.
- HIPAA-grade by design. PHI stays in a gated compliance layer with role-scoped access and an audit log.
- AI drafts, you decide. AI drafts recall messages and appeal letters; your staff reviews before sending.
Podiatry
For: Podiatry practices and foot-and-ankle clinics
Podiatry mixes routine care with procedures and durable medical equipment, so we run the front office to keep all of it billed and followed up — booking and recall for recurring diabetic and wound care, eligibility with a close eye on medical-necessity rules, superbills with DME capture, and the denial fight that podiatry claims so often invite. It sits beside your EHR and takes the scheduling, authorizations and billing off the front desk, while the same local team keeps the clinic's IT and security running.
The challenges you know
Recurring diabetic and wound-care visits slip and patients miss the follow-up they need.
Podiatry claims get denied on medical-necessity technicalities and the appeal window closes.
DME and procedure codes get missed on the superbill, so the clinic leaves money on the table.
What you get with Fixila Ops
- Recall engine for recurring diabetic, wound and routine foot-care visits
- Eligibility and benefits capture with 270/271 checks before the visit
- Superbill generation with DME and procedure capture and a denial/appeal pipeline
- HIPAA-aware intake and consent e-forms signed before arrival
- Patient statements, card-on-file and installment payment plans
- Cancellation waitlist that auto-fills open appointment slots
The rest of Fixila behind you
- Fixila SB — fully managed IT, network and phones across the clinic
- Fixila Guardian — HIPAA-grade security that protects patient records and keeps the clinic online
- Fixila Shield — compliance and vulnerability testing to keep your HIPAA posture audit-ready
- Fixila Studio — a website and local marketing that keeps referrals and new patients coming in
Why Fixila is the right choice
- Built for the denial fight. Podiatry claims draw denials, so the denial pipeline and appeal timers are front and center.
- Nothing slips off the superbill. DME and procedure capture make sure the clinic bills for everything it did.
- One company, one number. Front-office software, IT, network, phones and security from one local team.
- HIPAA handled. PHI stays in a gated compliance layer with role-scoped access and audit logging, backed by Guardian and Shield.
- AI assists, people decide. AI drafts recalls and appeal letters; your team reviews before anything goes out.
Be first in line for the Health & Clinical pack.
Join the list and tell us how you work today. We'll let you know when the pack opens, and you can start on the core in the meantime.